Refund Policy

This policy applies to all purchases from A Quiet Room Win Gold, a brand of CV Gagas Aroma Indonesia. We do not accept returns or exchanges. Instead, eligible orders are refunded to your original payment card.

When you can get a refund

  • Cancelled before shipping: you can cancel an order before it has been handed to FedEx and receive a full refund.
  • Damaged or defective item: the item arrived broken, leaking or not working.
  • Wrong item: you received a different product from the one you ordered.
  • Lost parcel: your order was not delivered and FedEx confirms it is lost.
  • Out of stock: an item in your paid order is no longer available.

For damaged, defective, wrong or lost items, the refund includes the shipping cost you paid for that order. You do not need to send the item back.

When a refund is not possible

  • Change of mind, or a scent that is different from what you expected, once the order has shipped.
  • Requests for damaged or wrong items made more than 7 days after delivery.
  • Delays or loss caused by an incorrect or incomplete shipping address given at checkout.
  • Import duties, taxes or customs fees charged by the destination country.

How to request a refund

  1. Go to My Purchase in your account and request a refund or cancellation for the order, or contact us by email or WhatsApp with your order number.
  2. For damaged, defective or wrong items, include clear photos of the item and the packaging (and an unboxing video if you have one), sent within 7 days of delivery.
  3. We review every request and reply within 2 business days.

How refunds are paid

  • Approved refunds are paid back to the original payment card through our payment provider, Xendit. We do not refund in cash, as store credit, or to a different card.
  • After approval, a refund can take up to 14 business days to reach your card, depending on your bank.
  • Payments are processed in Indonesian Rupiah (IDR). The refund is for the same IDR amount you were charged, so the amount on your card statement may differ slightly because of your bank's exchange rate.

Contact

Email [email protected] or WhatsApp +62 877-3345-5580, every day 07:00-21:00 WIB (GMT+7).