Shipping Policy
All orders are shipped by CV Gagas Aroma Indonesia from our store in Bandung, Indonesia, using FedEx international shipping.
Processing time
Orders are packed and handed to FedEx within 1-2 business days after payment is confirmed. Orders placed on weekends or Indonesian public holidays are processed on the next business day.
Delivery time
Delivery to Singapore usually takes 3-7 business days after dispatch. Delivery times are estimates and can be affected by customs clearance or events outside our control.
Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you pay.
Tracking
Once your order has shipped, you will receive a FedEx tracking number. You can also follow your order status in My Purchase in your account.
Customs, duties and taxes
Your order is shipped internationally from Indonesia. Any import duties, taxes (such as GST) or customs fees charged by the destination country are the responsibility of the recipient, unless stated otherwise at checkout. The recipient is the importer of record and must comply with the import rules of their country.
Address and delivery issues
- Please make sure your shipping address and phone number are correct. We are not responsible for delays caused by incorrect or incomplete details given at checkout.
- If your parcel arrives damaged or is lost in transit, contact us within 7 days of the delivery date (or expected delivery date) and we will refund your order. See our Refund Policy.
Contact
Questions about shipping? Email [email protected] or WhatsApp +62 877-3345-5580, every day 07:00-21:00 WIB (GMT+7).